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  • FAQ

FAQ

Are you a healthcare professional?

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  • The eligibility criteria for all healthcare professional licensing categories (listed below) within DHCC are filtered based on the type of qualifications obtained and the countries they were obtained from.

    For general license requirements, please click

    Please Click for Professional Licensing E-Services.

    Please Click for more information about Professional Licensing Services

    *All material is subject to change without notifications. It is the licensee/applicant’s responsibility to review the latest updates and changes

  • DHCA exam is not applicable to all licensing categories. Kindly review the DHCA licensing guidelines above to know if an exam is required or not.

    For further information regarding cut scores, exam contents, and references click

    DHCA Exam Guidelines:

    • Applicants can only register for the exam after the application review process has been completed. The applicant will then be given an Eligibility ID to register for the exam. To begin the application review process, kindly follow the link to register a profile and submit an application E-Services.
    • Passing the DHCA Exam does not automatically guarantee a license to practice in DHCC. The license issuance process will be subject to the verification of the candidate's credentials and submission of all necessary documents
    • DHCA Exam Eligibility ID is valid only for 3 months from the date of issue.
    • A candidate can have maximum 3 attempts per DHCA exam.
    • The result is available immediately once the exam is completed.

    FEES:

    Payment needs to be completed online during the registration process on the Prometric website. Please note:

    • Exam fees are non-refundable.
    • Medical & Dental specialties: $220-$280.
    • Nursing & Allied Health professionals: $180 - $220.

    for further information regarding cut scores, exam contents, and references click

  • All Healthcare Professiona ls (HCPs) at Dubai Healthcare City (DHCC) must obtain a license from Dubai Healthcare City Authority – Regulatory (DHCA - Regulations), an independent regulatory arm responsible for licensing healthcare providers and professionals, and setting and maintaining international best practice in healthcare delivery and patient care within the free zone.

    The DHCA - Regulations licensing department conducts Primary Source Verification, an in-house process through which HCPs’ credentials are verified for authenticity and accuracy from the issuer. The department is responsible for ensuring that licensing of HCPs is carried out in accordance with regulations.

    Application process for all categories (medical/dental, nurse, allied health, trainee, and CAM):

    • Check eligibility guidelines for your professional category
    • Log on to E-Services , register your profile and apply through the portal.
    • You will be informed of your eligibility during your initial application review

    For more information about the portal guide click

  • Letter Issuance

    PROFESSIONAL Can apply for the following letters:

    Process

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    REQUIREMENTS & FEES

    Good Standing Primary Source Verification License Status Confirmation
    Fee*

    Urgent: 1000 AED

    Regular: 500 AED

    500 AED 1000 AED
    Timeline

    Urgent: 2 working days

    Regular: 10 Working days

    10 Working days 10 Working days

    * Second Copies, change in details, and change license status will require second payment

    ** All letters do not require Healthcare Operators Approval

  • Renewal of License

    For renewal policy, requirements, and recognized Continuing Professional Development credits, click

    Renewal Requirements

    • Continuation of practice in DHCC
    • Valid UAE medical malpractice insurance (MMI)
    • Valid Life Saver course (BLS/ACLS/ATLS/PALS etc.)
    • The CPD activities and the CPD points earned during the two years licensure period

    Continuing Professional Development (CPD) Requirements

    • CPD activities will be accepted only if they fall within the immediate preceding two years from DHCA license expiry date
    • The majority of the CPD points acquired must relate to the licensee's primary area of practice
    • CPD points earned in BLS course will not be counted under CPD points required for license renewal
    • Composition of CPD points can be through; attending seminars, online course, publications, authorships…etc. (refer to renewal guidelines for more details)
    • Exemption from CPD Requirements:
    • Completion of a higher education program
    • Passing a re-certification examination in their licensed specialty in the last two years
    • Licensed Trainees appointed at a DHCA– approved training program.
    • Faculty members appointed at a DHCA – approved training program in a purely academic capacity
    Professional Category Minimum CPD points required
    Medical ( General, Specialist, Consultant) 80
    Dental (General, Specialist, Consultant) 50
    Registered Nurse / Registered Midwife 30
    Nursing Assistant 20
    Allied Health 30
    Allied Health Technicians/ Assistants 20
    Complementary and Alternative Medicine (CAM) 30
    CAM Therapists 20

    Application Process

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  • Add Employer

    APPLICABILITY

    • A professional with a Primary Operator can apply for a Secondary operator.
    • A Professional holding a Letter of Acceptance can apply to activate their license by adding an employer.

    POLICY

    • The healthcare professional's specialty must match with the approved services of the Healthcare Operator.
    • Full-time/Part-time options of practice is at the discretion of the primary employer and the HCP.

    For additional employer policy

    WHO ARE THE PROFESSIONAL THAT CAN ADD EMPLOYER

    Professional Title Number of employer

    General Medicine

    Medical Specialist

    Medical Consultant

    3

    General Dentist

    Dental Specialist

    Dental Consultant

    3
    Professional CAM 3
    Mental Health Nurse 2
    Addiction Counselor 2
    Audiologist 2
    Career Counselor 2
    Counselor 2
    Couple and Family Counselor 2
    Genetic Counselor 2
    Medical Physicist 2
    Neurodiagnostic Technologist 2
    Nuclear Medicine Technologist 2
    Nutritionist 2
    Orthoptist 2
    Orthotist 2
    Plaster/ Cast Technician 2
    Podiatrist 2
    Prosthetist 2
    Psychologist 2
    Rehabilitation Counselor 2
    School Counselor 2
    Speech Therapist 2
    Sports Therapist 2
    Sleep Laboratory Technologist 2

    PROCESS

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    FEES

    • Each additional employment is AED 2020
    • TIMELINES

    • 10 Working day given that both the Primary and new employers have approved the request

    Change Primary Employer

    DEFINITION

    • This service enables the licensed professional to change from one facility to another
    • Change Primary Employer will assume the cancelation of contract between the previous employer and the professional who is responsible to attach the evidence such as end of service, NOC for the operator,..etc.
    • Change Primary employer is not linked to the Visa status. Professional should apply to change visa sponsor separately.
    • PROCESS

      image

      FEES

    • Change of Primary Employer fee is AED 2020
    • TIMELINES

    • 10 Working day given that both the Primary employers have approved the request
  • Upgrade professional License

    DEFINITION

    • This service enables a licensed professional to upgrade from their license from:
    • Assistant to Full
    • General to Specialist
    • Specialist to Consultant
    • Associate doctor of CAM to Doctor of CAM
    • Requirements

    • To hold a valid DHCC license
    • All required evidence of sufficing the new Grade:
      • Qualifying Degrees and certificate
      • Experience certificates

    APPLICATION PROCESS

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  • Click

  • Gap in clinical practice is the Absence from clinical practice from three (3) to five (5) years at the time of DHCA application submission.

    Please refer to the Gap in practice policy to further details.

  • Yes it is mandatory! The purpose for obtaining approval is to ensure accuracy and integrity concerning the advertisement of services provided by licensed operators in DHCC and in accordance to Ministry of Health (MOH) regulations. Please to download the Advertising Policy.

  • A DHCC operator or Professionals can apply for approval by submitting an online application with the required documents below:

    • Clear copy of the advertisement
    • Website content to be submitted in pdf format only
    • Script and audio for audio advertisement should be submitted if applicable
    • Story board for video advertisement should be submitted if applicable
    • Evidence of any accreditation or data claimed in the advertisement
    • NOC from facilities mentioned in the advertisement
    • Patient consent should be submitted if testimonials to be included in the advertisement
    • Copy of previous approvals from DHCA - Regulations and MOHAP if submission is for ad renewal.
    • For advertisement in languages other than Arabic and English, legal translation in Arabic/English to be provided.

    Please to download the Advertising Policy.

  • Please click for the Education Permit Operators Guide.

  • Please click for the DHCA - Regulations Approved Practice Setting Standards.

  • Please click for the DHCA - Regulations Continuous Professional Development Standards.

  • ​​​​​​​Education & Research​

  • Please click for Quick Reference Guide for conducting Research in DHCC.

    Please click for the Research Permit Operators Guide.

MASAAR

MASAAR, is a unique and interactive online system through which services are provided to the members of the free zone community and prospective partners looking to become a part of Dubai Healthcare City.

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